Refund & Cancellation Policy

You can cancel at any time from Settings → Plan & Billing in your dashboard, or from your PayPal account. Cancelling stops all future renewals.

• You keep your plan until the period you paid for ends. Nothing is cut off early. Settings shows the date your plan ends.
• Then the account moves to Free. Your projects, keywords, prompts and results are kept. Anything beyond the Free limits is paused, not deleted, and resumes if you subscribe again.
• Resubscribing starts a new subscription straight away at the current price for that plan.

Monthly payments are not refundable, including for a partly used month. Cancel before the next renewal date and you will not be charged again.

An annual payment is refunded in full when both of these are true:

• Within 7 days. You ask within 7 days of the payment. This applies to your first annual payment and to each annual renewal.
• Under 10% used. You have used less than 10% of the checks your plan includes for that year. We count Google and AI checks together, scheduled and on-demand.

A refunded annual plan is cancelled at the same time, and the account moves to Free. After 7 days, or once 10% of the checks are used, an annual payment is not refundable. You can still cancel so it does not renew.

Buying a different plan starts it immediately and cancels your previous subscription, so you are never billed for both. PayPal subscriptions cannot be prorated, so the unused part of the old plan's period is not credited automatically. If this affects you, email us.

• Billing mistakes. Duplicate charges, or a charge after you cancelled.
• Where the law requires it. Nothing in this policy limits a refund you are entitled to under the consumer law that applies to you.

Checks that fail on our side are returned to your allowance automatically. They are not refunded as money.

Email support@rankghost.net from your account's email address. Include the PayPal transaction or subscription ID if you have it. We reply within 2 business days.

Approved refunds go back to the original payment method through PayPal, in US dollars. PayPal usually processes them within a few business days, and your bank or card may take longer to show them. Currency conversion fees charged by PayPal or your bank are outside our control.

Please contact us before opening a PayPal dispute or chargeback; most problems are settled by a reply. We may pause an account while a dispute about it is open.

This policy forms part of our Terms of Service. If we change it, the new version applies to payments made after the effective date above.